UPS Courier (UPS, they did it again)

I am currently waiting for the results of a UPS trace investigation after an NCIX.com order went missing. (I am waiting for a new 320gb 7200rpm hard drive for my laptop) Apparently, it was delivered to the wrong address. When I first checked the UPS tracking info link provided by NCIX, it said the package had been delivered and signed by somebody I had never heard of at this office. (I have most of my packages delivered to me at work.)

They said it was delivered to a different address and they would have the driver pick it up and deliver it here. The next day there was still no package. I called UPS again and they said the shipper would have to initiate a trace to find the package. I called NCIX and they said they would contact UPS to do a trace.

Personally I don't think it will ever show up because 1) the address UPS claimed the package was delivered to doesn't exist as far as I can tell and B) it was delivered to the wrong address as well.

I do understand that UPS, Purolator, FedEx etc, ship millions of packages a day and drivers deliver hundreds of packages a day, but it still sucks. The way I understand it, is that the drivers don't even look at the address on the box, there is a number on the shipping label that tells them the destination, which makes some sense. You don't want to rely on a dozen different people who handle the parcel on it's journey to be able to properly read a shipping address, so it is done once when the package is first received and then on it is identified as a number.

I was hoping to have this for the Christmas break which starts tomorrow, but traces take between 2 and 8 days. We'll see if anything turns up.